data share not working on long term bundle

Hi,<br> <br> I purchased a long term 12 month 2GB bundle to use with data share, after loading it and setting up several sims for my devices, I found it not working.<br> <br> Calling 173, they confirmed that it should be working and told me to call 1555, they confirmed the same thing and told me it wasn't active and I should call 173 (this after I told them it was active on my side).<br> <br> Long story short, after being tossed from pillar to post, I decided to test a 100MB once off data bundle, this worked immediately.<br> <br> 1) is there an issue with the long term data bundles not working?<br> <br> 2) if so, can I get the bundle reversed and credited for the balance. (note that I purchased this on the understanding that it would work and there are no warnings on your site to the contrary that I could find before loading it)<br> <br> if it is able to work though (which I would prefer), please let me know how long this will take to fix.<br> <br> One last thing, trying to speak to a actual person in the call center is a nightmare, particularly as you first need to figure out how to get the AA to pass you to a person in the first place.<br> <br> Thanks