Data share doesn't work.
Data share doesn't work. My account *** *** 0286 has been billed for data which should have been billed to *** *** 5569 through data share. Your consultant doesn't seem to understand my problem so, as usual, I have to go to hellopeter to sort it out.
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MTN South Africa's replyOfficial
27 Mar 2018, 09:07Good day Charles,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our billing department. I have seen that you have already requested an investigation to be done with regard to your usage. However, we need to establish when the data share was requestred. You may also contact our customer contact center @ 808 for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Mar 2018, 09:07
Official
Good day Charles,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our billing department. I have seen that you have already requested an investigation to be done with regard to your usage. However, we need to establish when the data share was requestred. You may also contact our customer contact center @ 808 for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
22 Apr 2018, 11:51The problem has not been resolved.
's update22 Apr 2018, 11:51
Reviewer Update
The problem has not been resolved.