Data share

Dear Pauleze,

On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience that you had with our Call Centre.

We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.

You can find all the information you need relating to our Datashare service here https://www.mtn.co.za/everyday_services/airtime/Pages/DataShare.aspx

I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.

Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team