1 reviews | Active since Oct 2016
Data Services
<p>I have been an MTN customer since 2004 and have been happy with the service ever since but lately their service is the most frustrating ever! For the past 3 months they cut off my data service for a number of hours every morning. Just this morning I called the call centre and was put on hold for more than an hour and still did not get through! What MTN is nolonger the same. someone call me now or else im taking my business somewhere else.</p>
Good day Samuel,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our telephonic conversation please note that the data got used up on Internet connections. With regards to the network connection issue kindly populate the below template list, and forward the completed mail to our Coverage hub on ***.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,
Good day Samuel,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our telephonic conversation please note that the data got used up on Internet connections. With regards to the network connection issue kindly populate the below template list, and forward the completed mail to our Coverage hub on ***.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Best regards,