Data ****!

On 26/11/17 I went to MTN store at Mall of Africa to do an upgrade. As part of the deal I was suppose to receive 3 months of free once-off 10GB of data. I still haven’t received this and have been in contact with MTN several times through their call center and twitter service (@MTNzaService) but they all have not been helpful. Whenever I make a follow up I am told that the Ref No: 1- ********** 2424 is still open and that an sms will be sent once the query has been resolved. At one stage I was even told by their call center agent that I should go to the store where I did the upgrade to find out why data was not loaded. She said that there was nothing the call center could do besides escalating the query. On 08/01/18 I did exactly that. They are all playing the blame game and the lady who assisted me said it was loaded but did not understand why it was not activated. She also said that she escalated the query and that data will be loaded within 24 hrs. They still haven’t loaded the data. I fail to understand why I should be making a follow up on something that was part of the deal and yet every month they are debiting my account. Can it really be that difficult to load data? The last feedback from them was via twitter (after I made another follow up) was that I was provisioned on 13/01/18 and should await an sms to notify me of the outcome.   