OS
Oupa S

1 reviews | Active since Oct 2016

20 Oct 2016, 00:10

Data ******* from MTN

<p>Today I bought 1gig data from mtn and I received an sms saying I can also buy an uncapped bundle for R40 which I also bought for the day. They said T's and C will apply and to check go to www.mtn.co.za. I tried to find those terms and I failed. When I tried to use my Internet it was slow and could not use much of it the entire day. At 22:00 I decided to call mtn to complain about the speed and when I got through they told me about the fair usage policy of 150MB for the day. My question is why call this uncapped if I can only go upto 150MB?. After they explained that I requested to cancel that service because I had my own data and I needed to work. After I dropped the phone I tested my Internet by going to Face book and Google and also tried to connect via my TV to test if the speed was there . In less than 2 min I lost almost 1gig of data that no one in the mtn call center can explain. I spoke to Tshepo Yende and his manager Bongumusa Nzimande and none could help me. I asked as well for them to direct me as where can i get the terms of the data that i bought . I still don't know what happened to my data and i would like mtn to refund my data and secondly can mtn advise customers as to where can we get terms for every promotional product. Lastly mtn is unfair to say it gives u uncapped data while u get throttled at 150MB. That's means u can never even get to a gig of usage for that money. That's is wrong and unacceptable. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Oct 2016, 15:38
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have sent the request to the prepaid department to investigate the data usage, we have requested for you to be contacted and assisted with feedback to the complaint.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,