TZ
Thube Z
1 reviews | Active since May 2016
24 Sept 2019, 22:36
Data *******
If there was quarter of a star I would click on it. Horrible experience. I bought 10GB of data via cellphone banking with nedbank on 22nd of Sept. The money was debited (R499) from my account but have not received the data. I have called many times and each time the person on the other end of the phone gives me a different "solution" to this problem. I have had it and want my money back. Very disappointing.
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MTN South Africa's replyOfficial
27 Sept 2019, 11:51Thank you for your post.
We do apologized for any inconvenienced caused to you.
We have tried to call you on voice mail.
We need the name of the bank you have purchased the data.
Please can you send the proof of the bank statement for the purchase to our customer care group to forwarded the proof to the prepaid department to investigate if you have received the data.
If the system reflects that the data was not allocated to you they will refund you with the payment or data.
Note if you have purchased the data through Capitec Bank this need to be resolved with the bank itself.
Please email to customer care *** for further assistance, turn around tine is 48 hours.
Kind Regards,
Alice van der Merwe
MTN
We do apologized for any inconvenienced caused to you.
We have tried to call you on voice mail.
We need the name of the bank you have purchased the data.
Please can you send the proof of the bank statement for the purchase to our customer care group to forwarded the proof to the prepaid department to investigate if you have received the data.
If the system reflects that the data was not allocated to you they will refund you with the payment or data.
Note if you have purchased the data through Capitec Bank this need to be resolved with the bank itself.
Please email to customer care *** for further assistance, turn around tine is 48 hours.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply27 Sept 2019, 11:51
Official
Thank you for your post.
We do apologized for any inconvenienced caused to you.
We have tried to call you on voice mail.
We need the name of the bank you have purchased the data.
Please can you send the proof of the bank statement for the purchase to our customer care group to forwarded the proof to the prepaid department to investigate if you have received the data.
If the system reflects that the data was not allocated to you they will refund you with the payment or data.
Note if you have purchased the data through Capitec Bank this need to be resolved with the bank itself.
Please email to customer care *** for further assistance, turn around tine is 48 hours.
Kind Regards,
Alice van der Merwe
MTN
We do apologized for any inconvenienced caused to you.
We have tried to call you on voice mail.
We need the name of the bank you have purchased the data.
Please can you send the proof of the bank statement for the purchase to our customer care group to forwarded the proof to the prepaid department to investigate if you have received the data.
If the system reflects that the data was not allocated to you they will refund you with the payment or data.
Note if you have purchased the data through Capitec Bank this need to be resolved with the bank itself.
Please email to customer care *** for further assistance, turn around tine is 48 hours.
Kind Regards,
Alice van der Merwe
MTN
Best regards,