aH
alli H
1 reviews | Active since Jun 2017
02 Aug 2018, 18:51
Data *******
I purchased a data bundle but did not get the bundle call the call center no help was told it was used how could I use the bundle wen I had no data connection. Crazy service if That is service u pay but get nothing in return
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Aug 2018, 10:32Dear Alli,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had. Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Kindly note we loaded the 1GB data bundle on your number. Please dail *141# to review your data balance.
Herewith is reference number ***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Aug 2018, 10:32
Official
Dear Alli,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had. Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Kindly note we loaded the 1GB data bundle on your number. Please dail *141# to review your data balance.
Herewith is reference number ***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,