CV
Charne V
1 reviews | Active since Sept 2014
31 Jul 2015, 14:16
Data ******* and non excising call centre
Whenever my data bundle runs out during the month I buy extra data, but as soon as I bought the data I get a notification telling my that the data bundle expires in two days, this is ridiculous one cannot buy data bundles every other day due to the fact that they expired.<br> <br> When I phoned the customer care, a few times, I was cut of every time after waiting more than 15 minutes<br> <br> This is unacceptable your client services is a disgrace.<br> <br>
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MTN South Africa's replyOfficial
13 Aug 2015, 10:55Hello CharneViljoen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately, you have not provided us with a valid MTN account or cell number therefore we are unable to retrieve any information with the details provided. If this relates to a prepaid number please contact our call centre on 173 or if post paid please contact our call centre on 808 from your MTN cell phone.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately, you have not provided us with a valid MTN account or cell number therefore we are unable to retrieve any information with the details provided. If this relates to a prepaid number please contact our call centre on 173 or if post paid please contact our call centre on 808 from your MTN cell phone.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply13 Aug 2015, 10:55
Official
Hello CharneViljoen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately, you have not provided us with a valid MTN account or cell number therefore we are unable to retrieve any information with the details provided. If this relates to a prepaid number please contact our call centre on 173 or if post paid please contact our call centre on 808 from your MTN cell phone.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately, you have not provided us with a valid MTN account or cell number therefore we are unable to retrieve any information with the details provided. If this relates to a prepaid number please contact our call centre on 173 or if post paid please contact our call centre on 808 from your MTN cell phone.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***