nG
nomfundo G
1 reviews | Active since Jul 2012
21 Sept 2016, 11:45
Data *******
<p>Its been 18 months since i took a 6 GB contract with MTN, 3 GB day and another 3 GB night. And since i have taken the contract my data will never finish before the next recharge. However, since 21 July-21 August, 21 August-21 Sept my day 3 G data will only last 2 weeks. I was never informed about a change in data charge. And my daily activities on the device have not changed, same habits. I am really mad because clearly something has changed but as a client i am not aware of it. I called them today to check what the problem might have been, but the call agent didn't pick up anything. And i know i am been taking for a fool. I have spoken to several MTN data users and they are also complaining about their data only lasting 2 weeks. MTN is really failing with their charge for data. I regret taking this contract now with this company.</p>
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MTN South Africa's replyOfficial
27 Sept 2016, 14:09Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised we have investigated the usage from 21-7-2016 to 20-7-2016 to 21-8-2016 to 21-9-2016 the system reflect that you have used 2.79GB and you data left of 1.75GB.
The system bill the recurring 3GB data and the 3GB night express on its own.
The system do not reflect that you have been billed out of bundle rates due to no charges on the itemized billing report.
Please make sure that once you have used the internet to log of all the back end internet sites, if this is not log of proper the internet will run in the back end and use your data. We do pick up that some of your downloading is huge files.
If you require to see the internet volume usage you may contact the 808 call centre to assist you with the itemized billing report, this service is not added and your account will be billed for R21.50 per month requested.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply27 Sept 2016, 14:09
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised we have investigated the usage from 21-7-2016 to 20-7-2016 to 21-8-2016 to 21-9-2016 the system reflect that you have used 2.79GB and you data left of 1.75GB.
The system bill the recurring 3GB data and the 3GB night express on its own.
The system do not reflect that you have been billed out of bundle rates due to no charges on the itemized billing report.
Please make sure that once you have used the internet to log of all the back end internet sites, if this is not log of proper the internet will run in the back end and use your data. We do pick up that some of your downloading is huge files.
If you require to see the internet volume usage you may contact the 808 call centre to assist you with the itemized billing report, this service is not added and your account will be billed for R21.50 per month requested.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,