LD
Lufuno D
1 reviews | Active since Jan 2015
26 Sept 2018, 16:38
Data rip-off
I took a contract with Mtn for a wifi rooter of 10gb day n 10 gb night. Every month my data doesn’t last for more than 5 days. I had 12gb on saturday de 22nd. And today the 26th I’m left with 1.gb. Same happened last month in 2 days 8gb was gone. When I call them to explain to me how my data disappears and they can’t tell me. This is a rip-off. I am so disappointed as their loyal customer for 8years.. this is how they treat us.
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Replies (3)
MTN South Africa's replyOfficial
28 Sept 2018, 11:02Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply28 Sept 2018, 11:02
Official
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
03 Oct 2018, 11:26Good day
We would like to advice you that this matter is receiving priority attention. We anticipate a resolution of the issues after the current bill run as we unable to extract details / records to assist with your query, we are also looking at all various alternatives.
Please accept my apologies for any inconvenience caused.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply03 Oct 2018, 11:26
Official
Good day
We would like to advice you that this matter is receiving priority attention. We anticipate a resolution of the issues after the current bill run as we unable to extract details / records to assist with your query, we are also looking at all various alternatives.
Please accept my apologies for any inconvenience caused.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
11 Oct 2018, 12:35Thank you for your post.
We apologies for the inconvenience experienced.
We have emailed your response to you on the email address provided.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply11 Oct 2018, 12:35
Official
Thank you for your post.
We apologies for the inconvenience experienced.
We have emailed your response to you on the email address provided.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,