NM
Nomatiba M
1 reviews | Active since May 2015
16 May 2015, 07:02
Data *******
I just took a contract with MTN and amazingly, the monthly data which is allocated to my account does not last a week.<br> How can I use 500 mb in 3 days? Every time when I phone the call centre, I'm told that they will investigate. No one bothers to come back to me. I am frustrated by this contract. I use my data mostly for whatsup and I don't believe that whatsup can consume that much data . I need answers. Mtn must make me understand what is it that chows my data like that every month.
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MTN South Africa's replyOfficial
17 May 2015, 09:19Hello Nomza2015,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, since you did not provide us with the month in dispute, we have looked into the May invoice and the data was provisioned and depleted.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, since you did not provide us with the month in dispute, we have looked into the May invoice and the data was provisioned and depleted.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply17 May 2015, 09:19
Official
Hello Nomza2015,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, since you did not provide us with the month in dispute, we have looked into the May invoice and the data was provisioned and depleted.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, since you did not provide us with the month in dispute, we have looked into the May invoice and the data was provisioned and depleted.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,