rG
reynier G
1 reviews | Active since May 2015
13 May 2015, 17:11
Data refund denied however it has been done before
I by mistake bought data and put in the wrong number... however after researching found someone else who has done this and through hello Peter it got sorted out.. when I phone mtn the say there is nothing g they can do but they did credit the other person who was in the same mess
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 15:43Hello Reyniergillespie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we cannot reverse data purchases made to an incorrect number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we cannot reverse data purchases made to an incorrect number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply14 May 2015, 15:43
Official
Hello Reyniergillespie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we cannot reverse data purchases made to an incorrect number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately we cannot reverse data purchases made to an incorrect number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***