FS
Fieroza S
1 reviews | Active since Aug 2018
03 Aug 2018, 13:44
data query
I would like to thank Mike for calling me personally after my complaint on hello peter regarding my data not received for many months and finally escalating my query to the billing department. Now I am just awaiting on re-imbursing of data or monies . I really appreciate Mike's speedy reply and taking the time to listen to my frustrations. I have also been receiving data to the value of 20G from MTN, but the value of the Data lost is much more, however I am thanking MTN for the kind gesture. Now all i need is good news about the balance of the data or monies to be re-imbursed or any kind of gesture that would make up for the data i have not received for about 20 months. Well done Mike and I hope to hear from you soon :)
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MTN South Africa's replyOfficial
05 Aug 2018, 18:04Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation we have adjusted a credit of R1594.09 for service recovery which is non refundable into your contract and we are glad to hear that you will be upgrading your contract with us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply05 Aug 2018, 18:04
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation we have adjusted a credit of R1594.09 for service recovery which is non refundable into your contract and we are glad to hear that you will be upgrading your contract with us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,