NS
Nazier S
1 reviews | Active since Dec 2014
21 Aug 2017, 08:30
DATA Query
Hi
I updgraded my ********** 629 package on the 2nd August 2017. With this i had many back and forth phonecalls with your call centre as the promotional 10 gigs has not been added to my account.
After all the back and forth i only received my 10gigs on the 14th August 2017, yesterday i had 6gigs data left and today i was due to receive an additional 10gigs promo plus my 2gigs as part of my package, to my suprise you guys have taken back your 6gigs of the previous 10gigs that i only used for 6 days instead of 30 days as your agreement states.
and now i woke up to 12 gigs (10gigs + 2gigs) instead of 18gigs???
can you please check this with your staff as this is the 2nd time i need to rate your company on here for ****ty service.
how do you cancel out my left over data when i only received the data on the 14th instead of the 2nd when i upgraded?????
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MTN South Africa's replyOfficial
21 Aug 2017, 11:16Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query through to our billing department for assistance. Also, most devices do show you where your data is being used. If you cannot find such a setting, our billing department should be able to assist.
Regards,
Ishie.
Best regards,
MTN South Africa's reply21 Aug 2017, 11:16
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query through to our billing department for assistance. Also, most devices do show you where your data is being used. If you cannot find such a setting, our billing department should be able to assist.
Regards,
Ishie.
Best regards,