Data purchased cancelled by MTN and account not credited

<p>My 12 year old son downloaded recurring data by mistake. I asked MTN to recall the 43GB that he had downloaded by mistake and credit my account accordingly.</p> <p> </p> <p>MTN customer services has decided not to answer my numerous emails to them that I asked them to recall data and credit my account BUT instead, the cancelled the 43BG on the tablet and did not credit my account. Therefore, now they kept the data and still expect me to pay for the full amount owed of data that was cancelled by MTN customer services.</p> <p> </p> <p>Will the manager from the MTN Billing Department resolve this problem. Reference number ********** 77 </p> <p> </p> <p>It has been ongoing since September.</p> <p> </p> <p>Thank you,</p> <p>Sandra Pires</p>