MS
Michael S
1 reviews | Active since May 2015
24 May 2015, 12:23
Data purchase not reflected
I purchased data (a 5GB) bundle for my phone on Monday (19 May 2015). As per usual I received the sms informing me that I had received 5GB free. Except I didn't. Attempts to contact the call centre were met with a general message that this was being attended to. Now the call centre has been closed completely. It's been almost a week and nothing has happened. My initial 5GB are half way through. Do I now need to buy more data because MTN cannot sort it's data issues out. Incredibly frustrating. Cell C is looking more appealing by the day.
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MTN South Africa's replyOfficial
29 May 2015, 11:23Hello MitchellStreal,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter is currently receiving priority attention(as you were advised by one of our staff member today) with the relevant department for a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter is currently receiving priority attention(as you were advised by one of our staff member today) with the relevant department for a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply29 May 2015, 11:23
Official
Hello MitchellStreal,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter is currently receiving priority attention(as you were advised by one of our staff member today) with the relevant department for a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter is currently receiving priority attention(as you were advised by one of our staff member today) with the relevant department for a way forward. Kindly expect delays due to the existence of a national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Best regards,