DATA PURCHASE

On 30 July 2024 06:25 i purchased data costing R39 using my bank card/EFT via the MTN App, but i received nothing. I then contacted MTN customer care/service and was advised that nothing is showing on their side, to my surprise i received a notification confirmation that data was successfully loaded but when I checked, it was still on 0gig.

The gentleman from MTN advised that he will therefor send me a log service number, i waited since then till date with no feedback yet MTN received my money without them rendering the services i paid for.(R39 gig day and gig night)

This is unprofessional and terrible because how do you receive someone's money and not give them what they paid for?