ZE
Zane E
1 reviews | Active since Nov 2011
13 Oct 2019, 08:10
Data problems
I'm absolutely discussted in the service I have received from MTN this last week. Since the global data problem on the 8th of October 2019, I've been struggling to receive LTE network on my phone and modem. And nobody seems to try and help me. They keep on sending me around to phone everyone as if this is my problem. Everything was working 100% before the 8th of October.
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Replies (1)ZE
Zane E's updateReviewer Update
16 Oct 2019, 13:14Good day Alice
This is my problem that as always I have to phone around to sort out a problem MTN created. And it never was a coverage problem as your social media team actually solved the problem by me just sending them a message and not wasting all my time on the phone.
So 5 star service from your social media team. 0 stars for all the rest of the service champions.
Thank you
This is my problem that as always I have to phone around to sort out a problem MTN created. And it never was a coverage problem as your social media team actually solved the problem by me just sending them a message and not wasting all my time on the phone.
So 5 star service from your social media team. 0 stars for all the rest of the service champions.
Thank you
ZE
Zane E's update16 Oct 2019, 13:14
Reviewer Update
Good day Alice
This is my problem that as always I have to phone around to sort out a problem MTN created. And it never was a coverage problem as your social media team actually solved the problem by me just sending them a message and not wasting all my time on the phone.
So 5 star service from your social media team. 0 stars for all the rest of the service champions.
Thank you
This is my problem that as always I have to phone around to sort out a problem MTN created. And it never was a coverage problem as your social media team actually solved the problem by me just sending them a message and not wasting all my time on the phone.
So 5 star service from your social media team. 0 stars for all the rest of the service champions.
Thank you