<p>I changed to a new package as my contract had come to an end. From the day the new package kicked in I could not receive calls or access data. I called MTN and they said that I needed to do a sim swap which I did. Still no luck - called over 10 times and everyone had a different theory on how to sort out the problem. Eventually after day 8 of the problem they said that I needed to get a new sim card as the one I have is faulty. Got the new card 3 days ago and guess what once agian cannot access data. Called again over 5 times and no luck so I sit with a bill for data that I cannot access since the 24th of March and MTN has no solution to this problem. </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have checked on the Internet services on your account and all is in order on the Network. Kindly contact our Data Support Team on 1555 for assistance in checking your device settings and please ensure that you call from a different phone so that you can easily navigate on your phone.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have checked on the Internet services on your account and all is in order on the Network. Kindly contact our Data Support Team on 1555 for assistance in checking your device settings and please ensure that you call from a different phone so that you can easily navigate on your phone.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
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