data paid for - not received

I bought a R35 data bundle on 14.11 and 15.11 which was not loaded to my account, below is the number of calls I made to your call centre to resolve - I'd sent a copy of my bank statement to show that the money was debited to my account and only one bundle was eventually credited on 17.11 - also, the last call I made on 16.11, I spoke to a supervisor who promised to call me back in three to see if it had been resolved, still waiting! 15.11 @ 7h47 15.11 @ 9h31 15.11 @ 9h32 16.11 @7h30 16.11 @ 16.03 16.11 @18h07 16.11 @18h09 16.11 @18h11 (dialled twice as the first operator cut me off) 17.11 @17h45 17.11 @ 17.58 17.11 @ 18.01

Then I made the stupid mistake of buying another R35 bundle on 18.11 which also never loaded on account. I have never in my life had to deal with such incompetence!!!!