MK
Makhosi K
1 reviews | Active since Mar 2009
21 Oct 2015, 14:46
Data package uncapped - Not getting responses
MTN is bad no one helps .You buy a 10GB they don't cap it, do not inform you when exceeded, unilaterally give credit limit <br> <br> At the end of April 2015, when my MTN debit order went through I realised that there was something wrong with my account and my statement balance was at R26000. I was not sure what the problem was. On the 6th of May 2015 I went to the MTN service centre in Rivonia, where I was advised that this amount came from my data usage. I have a 10 GB data package for my home, bought in January 2015 and I was advised that this was never capped. I was surprised because I had expected it to be capped. I enquired why I was never informed that I had exceeded the 10GB, I was then advised that because I had a credit limit of R15k, they did not notify me. <br> Firstly I never app**** for a credit limit of this much, secondly, how then did they allow my balance to be at R26000<br> <br> Now my line has been suspended, now I am told my query has been referred to the legal department. I am not even told who in the legal department is handling this matter so I can follow up
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MTN South Africa's replyOfficial
22 Oct 2015, 14:12Hello indaz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that there was no request for a cap to be loaded when you took out the contract. The request was only received and loaded on 2015-05-06.
Please be advised that the billing department have validated the invoices and have advised that the charges are correct and valid.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow. The amount of R 26 248.79 is a balance of 2 invoices; 2015-03-26 amounting to R 7 811.47 and 2015-04-26 amounting to R 18 437.32 for both lines respectively.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that there was no request for a cap to be loaded when you took out the contract. The request was only received and loaded on 2015-05-06.
Please be advised that the billing department have validated the invoices and have advised that the charges are correct and valid.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow. The amount of R 26 248.79 is a balance of 2 invoices; 2015-03-26 amounting to R 7 811.47 and 2015-04-26 amounting to R 18 437.32 for both lines respectively.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply22 Oct 2015, 14:12
Official
Hello indaz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that there was no request for a cap to be loaded when you took out the contract. The request was only received and loaded on 2015-05-06.
Please be advised that the billing department have validated the invoices and have advised that the charges are correct and valid.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow. The amount of R 26 248.79 is a balance of 2 invoices; 2015-03-26 amounting to R 7 811.47 and 2015-04-26 amounting to R 18 437.32 for both lines respectively.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that there was no request for a cap to be loaded when you took out the contract. The request was only received and loaded on 2015-05-06.
Please be advised that the billing department have validated the invoices and have advised that the charges are correct and valid.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow. The amount of R 26 248.79 is a balance of 2 invoices; 2015-03-26 amounting to R 7 811.47 and 2015-04-26 amounting to R 18 437.32 for both lines respectively.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,