RE
Rudy E
1 reviews | Active since Jan 2016
07 Mar 2016, 16:11
Data overcharges
Bought data with loyalty points. Not activated by MTN, overcharged on normal out of bundle rates. MTN keeps on blocking my phones every month. Reuben from Eastgate branch have determined that the point were not activated by MTN and that I, as the consumer could not have known that it was not activated. On previous feedback, it was said that MTN will refund the points, but it does not clarify the issue at hand. The points were used in good faith from myself as the consumer, knowing that there would be no data charges for that day. The data charge is far more that what the points refund is. Kindly ask MTN to credit my account with the said amount for that days data used. I refuse and WILL NOT pay that money until my contract expires, after which I will move to another service provider and they can write it off as bad debt. This was on cellphone number *** - Reference numbers as from October 2015 = ***4 / ***9 / ***0 / ***9 / ***2 / ***
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MTN South Africa's replyOfficial
08 Mar 2016, 16:33Hello Twins8250,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter will be investigated, once investigations are completed should there be any credit due it will be for the period as of the 30-09-2015 time 12:16 till 01-10-2015 Time12:16 as the bundle was for 24hrs. we will look at your usage during that period.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter will be investigated, once investigations are completed should there be any credit due it will be for the period as of the 30-09-2015 time 12:16 till 01-10-2015 Time12:16 as the bundle was for 24hrs. we will look at your usage during that period.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 16:33
Official
Hello Twins8250,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter will be investigated, once investigations are completed should there be any credit due it will be for the period as of the 30-09-2015 time 12:16 till 01-10-2015 Time12:16 as the bundle was for 24hrs. we will look at your usage during that period.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter will be investigated, once investigations are completed should there be any credit due it will be for the period as of the 30-09-2015 time 12:16 till 01-10-2015 Time12:16 as the bundle was for 24hrs. we will look at your usage during that period.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,