TR
Tracy R
1 reviews | Active since Nov 2014
22 Jun 2015, 15:22
DATA OVER CHARGES!
I have telephonically phoned and queried my May account of R2118.66 (my usual account is R850 or so and I have set amount data bundles I purchase), I have been given TWO reference numbers and to date NO ONE has bothered to call me back and advise what has happened or how they will fix it!<br> <br> *** (From 1 June 2015)<br> escalated on 17.06.2015 to Data validation department ......still waiting????
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MTN South Africa's replyOfficial
24 Jun 2015, 11:00Hello tracyr1978,
We are truly sorry for the delay with the request.
We can confirm that the request is still pending and will be dealt with accordingly. Due to the industrial action we've been facing, most of our Department's have been severely been affected.
We will do a follow up on the request with our Billing Department to try and resolve the soonest.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delay with the request.
We can confirm that the request is still pending and will be dealt with accordingly. Due to the industrial action we've been facing, most of our Department's have been severely been affected.
We will do a follow up on the request with our Billing Department to try and resolve the soonest.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 11:00
Official
Hello tracyr1978,
We are truly sorry for the delay with the request.
We can confirm that the request is still pending and will be dealt with accordingly. Due to the industrial action we've been facing, most of our Department's have been severely been affected.
We will do a follow up on the request with our Billing Department to try and resolve the soonest.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delay with the request.
We can confirm that the request is still pending and will be dealt with accordingly. Due to the industrial action we've been facing, most of our Department's have been severely been affected.
We will do a follow up on the request with our Billing Department to try and resolve the soonest.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,