1 reviews | Active since Aug 2016
Data out of bundle
<p>i have an MTN data sim card and router since last year and have been paying R500 per month for a 5 g day and 5 gig night, then between March and April MTN billed R4500 and they said my contract had no limit set and that I should have set a limit which they never explained to me as they only said I get 10gigs, 5 day and 5 night, when I called MTN to Enquire about the bill they sent me from piller to post and never explained to me what happened as I have been using the wifi the same way and had never gone over the 5gigs(sim number: ********** 474)</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the data usage for the invoice dated 2016-04-20 was validated and the charges are correct, the network usage report was emailed to you on 02 June 2016. We have escalated the matter with the usage limit to the store management to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the data usage for the invoice dated 2016-04-20 was validated and the charges are correct, the network usage report was emailed to you on 02 June 2016. We have escalated the matter with the usage limit to the store management to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,