Data on my contracts disappearing

Item: MTN South Africa
Rating: 1
Author: Nadine R

My contracts with MTN runs on a monthly basis from the 14th. I received January's data on 14 January 2018 (500MB) but noticed that my data disappeared around the 19th. I compared this with the data usage on my smart phone and my smart phone used less that 100MB for the month. I rarely use my phone during the day and during the evening I'm using wifi.

I decided to lay a complaint at MTN, with no response yet.

Now in February, the same thing happened. Received my 500MB on 14 Feb, today, 20 February, again my data disappeared. According to my data usage I used 73MB since the 14th.

This happens will all my contracts at MTN. The contract said I will receive 500MB per month....so MTN is currently not keeping to contract with me?

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Nadine R's updateReviewer Update

13 Mar 2018, 07:51

Loaded 100MB on my phone on Sunday, the data disappeared on Monday evening. My Total usage from 14 February until today is 180MB. I received 500MB on 14 February and loaded 100MB on Sunday, with half of the data disappearing. I just had enough of this now!! Will be canceling contracts at MTN at the end of the month.... Vodacom...here I come

Nadine R's update13 Mar 2018, 07:51

Reviewer Update