LS
Lourens S
1 reviews | Active since Apr 2019
14 Apr 2019, 11:50
Data not working MTN
I have been a MTN customer since 1996. I took out a new sky lite contract on Wednesday 10 April 2019. The staff at Forest Hill were superb as usual. My problem is that after I ported my number from a sky prepaid package the mobile data on my contract is not working. I can make calls and my account balance on mtn app shows the available data. The staff at Forest Hill keep on trying to solve this and keep me updated with their efforts daily. I also phoned 135 numerous times . The system was down for more than a day but after that the problem was not resolved. Forest Hill staff get a 5 stars for effort but MTN can not resolve this.
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Replies (2)LS
Lourens S's updateReviewer Update
14 Apr 2019, 21:59Problem resolved after 4 days. Thank you Forest Hill staff
LS
Lourens S's update14 Apr 2019, 21:59
Reviewer Update
Problem resolved after 4 days. Thank you Forest Hill staff
MTN South Africa's replyOfficial
15 Apr 2019, 13:31Good day
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply15 Apr 2019, 13:31
Official
Good day
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,