SS
Sant-Marie Smit

1 reviews | Active since Jun 2012

12 Feb 2018, 08:04

Data not reflecting

Bought the data yesterday: 2018/02/11.

Firstly know that you cannot roll over my bill, on different dates every month, on month on the 10th the other on the 16th one month had to wait until the 20th. Pick a date and stick to it. I have to log onto my mtn profile and ask every month when Im getting it.

Second issue: Still not updated to my phone, this is the 3rd time this has happened to me and that Ive had to struggle. Also I know what you are going to do, you are referring me to FNB which will in turn refer me back to you, so no, sort it out this time, when I use my online banking I expect the services to work. And there not be any delay. When I pay for something I expect to get it. You will make me think that I should select another bank, since this keeps on being a problem.

0
Replies (2)
MTN South Africa
MTN South Africa's reply12 Feb 2018, 17:03
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

As per our telephone conversation we have credited your account with 500 MB please dial *141# to check your balances.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

SS
Sant-Marie Smit's update13 Feb 2018, 09:03
Reviewer Update
Mike thank you for being kind and patient. Please can you address the issue where I have to call every month because they dont auto load my new minutes on the same date. Sometimes they take almost 12 extra days to do it.