SS
Somayyah S
1 reviews | Active since Aug 2015
09 Sept 2015, 12:26
Data not Received - but now being Billed extra
Hi, referring to my previous complaint, I am still waiting for feedback, but now I am bring Billed Extra for 500MB Data on both my phones but haven't received any Data and have previously paid for my recurring Data. PLEASE HELP!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 12:41Hello Somayyah,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that the 250MB has not been received for July and August month on both cell numbers. We have activated the 250MB now for both lines. The credit for R103.48 will be passed to the account for the data bundles not received with the package. Please allow +-5 working days for this to be resolved.
We do pick up on both numbers that charges have been added for Top Up recurring bundle, and they are correct. The charges are for for prorata which is from the date the services were purched R30.05 and the service fee for R51.75 for the month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that the 250MB has not been received for July and August month on both cell numbers. We have activated the 250MB now for both lines. The credit for R103.48 will be passed to the account for the data bundles not received with the package. Please allow +-5 working days for this to be resolved.
We do pick up on both numbers that charges have been added for Top Up recurring bundle, and they are correct. The charges are for for prorata which is from the date the services were purched R30.05 and the service fee for R51.75 for the month.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply11 Sept 2015, 12:41
Official
Hello Somayyah,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that the 250MB has not been received for July and August month on both cell numbers. We have activated the 250MB now for both lines. The credit for R103.48 will be passed to the account for the data bundles not received with the package. Please allow +-5 working days for this to be resolved.
We do pick up on both numbers that charges have been added for Top Up recurring bundle, and they are correct. The charges are for for prorata which is from the date the services were purched R30.05 and the service fee for R51.75 for the month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do pick up that the 250MB has not been received for July and August month on both cell numbers. We have activated the 250MB now for both lines. The credit for R103.48 will be passed to the account for the data bundles not received with the package. Please allow +-5 working days for this to be resolved.
We do pick up on both numbers that charges have been added for Top Up recurring bundle, and they are correct. The charges are for for prorata which is from the date the services were purched R30.05 and the service fee for R51.75 for the month.
Kind Regards,
Alice van der Merwe
***