CM
Christo M
1 reviews | Active since Sept 2015
03 Mar 2016, 10:23
Data not received according the upgrade
Almost 2 months ago I was due for my cellphone upgrade so I did do my upgrade to my new Samsung note 5 so with the upgrade I'm espoused to get 30gig of data free according to the upgrade and ja I'm still waiting and went 3 times to the branches already and nothing yet this is very disappointing I have to waste my time to run around after such big company every time they say wait 48 hours and if nothing I have to come back to waste my time and petrol again to drive after a deal they advertise and cant keep to their standards and deals this is pathetic customer service
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MTN South Africa's replyOfficial
03 Mar 2016, 23:34Hello Chrisdimp,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2016, 23:34
Official
Hello Chrisdimp,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,