1 reviews | Active since Aug 2015
Data Not Received
Hi, towards the end of July 2015, I realised I have not received my monthly recurring Data (250MB) for July 2015 and August 2015. I have been calling and emailing MTN since the 02nd August 2015 and to date received no feedback or joy out of logging Calls. I still haven't received the Data which is owed to me on both my Numbers.<br> <br> Everytime I call MTN, I get told we will log a call and the Data will be refunded in 2 - 24 hours. Below is a list of people I have spoken to and the Call Ref Numbers:<br> <br> 02.08.2015 - Ayanda Mbedzi - ***<br> 08.08.2015 - went into the MTN Store in Sandton City - was abruptly told to wait until September 2015, lady didn't even want to check on the system - REQ***<br> 11.08.2015 - Thembiso Yembe - REQ.***<br> 12.08.2015 - Tutu Mabizela - No reference given, said to use the one from 02.08.2015<br> 14.08.2015 - Thokozo Makhubane - ***<br> 17.08.2015 - Banele Ntumo - No reference given, said to use the one from 14.08.2015<br> 20.08.2015 - Shanice Crouch - REQ*** & REQ***<br> 31.08.2015 - ***<br> <br> PLEASE ADVISE A WAY FORWARD.<br> <br> NB. Prior to this I was double billed for two months and after paying the double billing, I had both my phones suspended.
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been resolved, as the data (500Mb) was provisioned 2015-08-07.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been resolved, as the data (500Mb) was provisioned 2015-08-07.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
