DATA NOT RECEIVED

Item: MTN South Africa
Rating: 2
Author: mandi S

I purchased my 1gig of data using online banking on the 19th of May 2015 and still have not received my data.<br> <br> After calling MTN numerous times I was told to send them a bank statement as proof. When phoning the call centre today the voice prompt informs me that \services have been disrupted"so therefor I cannot speak to a consultant. I have emailed my bank statement through to MTN and have still not received a reply!! I pay R160.00 for the data and still don't receive same!<br> <br> Bearing in mind I incur the cost of obtaining a bank statement"

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

01 Jun 2015, 14:06

Hello mswanepoel0705,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply01 Jun 2015, 14:06

Official

Best regards,

DATA NOT RECEIVED

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