mD
mbuso D
1 reviews | Active since Dec 2012
12 Apr 2016, 07:25
Data not received
On Sunday 10 / 4 / 2016 I bought 100 MB data using Internet banking , I received confirmation that the money had been debited from my account but I didn't receive the airtime. I called the call centre and was transferred to 5 agents who told me it was a system issue that was being resolved and I should wait a few hours. On Monday 11/4 I contacted the call centre again only to be told to contact my bank. This I did and the bank confirmed that I had been debited for the amount. All I want is data bundles that I bought which are due to me!
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MTN South Africa's replyOfficial
13 Apr 2016, 10:26Hello Nontandod,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly fax your bank statement showing the transaction of amount debited from your account in order for the data bundles purchased to be credited as per business rules. Please fax to *** and mark it to the attention of Ayanda.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly fax your bank statement showing the transaction of amount debited from your account in order for the data bundles purchased to be credited as per business rules. Please fax to *** and mark it to the attention of Ayanda.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Best regards,
MTN South Africa's reply13 Apr 2016, 10:26
Official
Hello Nontandod,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly fax your bank statement showing the transaction of amount debited from your account in order for the data bundles purchased to be credited as per business rules. Please fax to *** and mark it to the attention of Ayanda.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly fax your bank statement showing the transaction of amount debited from your account in order for the data bundles purchased to be credited as per business rules. Please fax to *** and mark it to the attention of Ayanda.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Best regards,