DATA NOT LOADED - PART OF MY CONTRACT
<p>this has become very frustrating. My new upgraded contract is 1000mins, 500sms and 2g data. the data was not loaded. i logged the following calls with the customer care</p> <p>Tuesday 17/05 - Ref *** </p> <p>Monday 23/05 ***</p> <p>Wednesday 25/03 Ref ***</p> <p> </p> <p>nothing has been done, i have had to purchase my own data for no reason, due to inefficient MTN. over a week.. and nothing has been done. </p>
Good Day Stephanie Grace Johnson,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the System Support department for assistance in loading your 2GB bundle as we are getting an error when trying to load it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Stephanie Grace Johnson,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the System Support department for assistance in loading your 2GB bundle as we are getting an error when trying to load it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
this is an utter joke - well done MTN!
this is an utter joke - well done MTN!