Data not loaded on my router for a week now

I am not getting any Joy from MTN services, they debited on my account on the 1st of March for a month to month data deal today is the 9th of March I still haven't received my data and I can not work I have called the store and Customer care all they tell me is that the will investigate what happened at the moment they cant load a data on my router I have to wait 3 more days for them to investigate, however its been a week and 2 days now I haven't received my data I cant work because im working from home because of the pandemic ...I had to use my own airtime and data to send them emails and call them to query the matter my data is not loaded I am really disturbed by the service they gave me I even told them that I cant work because I don't have data I am really stranded I don't know what to do the store told me that they escalated the matter to customer service..i even called the customer care service to ask to speak to the manager but the agent told me that all managers went to lunch so the is nothing she can do all I can do is to wait for them to call me...my problem is that I am unable to work they not saying anything but they debited on my account...Im really upset because not im gonna get into trouble at work that I haven't been working. Please assist