Data not loaded

Truly shocking customer service. I bought data using my banking app and it was not loaded. Called MTN, who said they could see it was not loaded and gave me a reference number for a ticket to resolve this. Received a message within minutes to say it's been resolved. However, still no data. Called again to be told that my account is unable to load data (which I've been doing for years) and so this issue is not resolvable. ALSO.. that they can't track the previous reference number as "only the person who logged it can see it". Absolutely LUDICROUS. So I called one more time and the third agent couldn't comfirm my identity using the exact answers I had used the preivous two calls. So in a nutshell all three agents had a completely different story, but not a single one could help me.