ZV
Zunaid V
1 reviews | Active since Oct 2013
06 Nov 2018, 11:12
Data not loaded again
I reported a review last month regarding my black Friday *******. I though they resolved the issue but this month same problem. My monthly 50 gig has again not loaded. This is so frustrating and MTN keeps giving me the run around on call. I have called four times and each time they cannot fix. Poor as is now becoming the norm for MTN.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
07 Nov 2018, 09:49Good day Zunaid
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply07 Nov 2018, 09:49
Official
Good day Zunaid
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
12 Nov 2018, 09:19Good day Zunaid
Thank you for your post. Please note that I have sent you the 50Gig provisioning data for the past couple of months as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service to all our customers. Please do not hesitate to contact us should you need any further assistance.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post. Please note that I have sent you the 50Gig provisioning data for the past couple of months as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service to all our customers. Please do not hesitate to contact us should you need any further assistance.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply12 Nov 2018, 09:19
Official
Good day Zunaid
Thank you for your post. Please note that I have sent you the 50Gig provisioning data for the past couple of months as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service to all our customers. Please do not hesitate to contact us should you need any further assistance.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post. Please note that I have sent you the 50Gig provisioning data for the past couple of months as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service to all our customers. Please do not hesitate to contact us should you need any further assistance.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,