KS
Keshnee S
1 reviews | Active since Jul 2013
18 Feb 2016, 10:47
Data not loaded AGAIN
Last month I signed a contract that included data. Mtn did not load it for January or February. I called twice, the first person told me it has been loaded , the second person told me and I confirmed that it HAS NOT. please assist .
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2016, 09:18Hello SarveshS,
We are truly sorry for the inconvenience caused.
Kindly can we request that you provide us with a copy of your contract in order for us to correct the package and credit your account accordingly. Please send the documents to fax number ***, marked attention Tim and we will receive the document is a PDF scanned document.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Kindly can we request that you provide us with a copy of your contract in order for us to correct the package and credit your account accordingly. Please send the documents to fax number ***, marked attention Tim and we will receive the document is a PDF scanned document.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply19 Feb 2016, 09:18
Official
Hello SarveshS,
We are truly sorry for the inconvenience caused.
Kindly can we request that you provide us with a copy of your contract in order for us to correct the package and credit your account accordingly. Please send the documents to fax number ***, marked attention Tim and we will receive the document is a PDF scanned document.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Kindly can we request that you provide us with a copy of your contract in order for us to correct the package and credit your account accordingly. Please send the documents to fax number ***, marked attention Tim and we will receive the document is a PDF scanned document.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,