PS
Peter S
1 reviews | Active since Feb 2015
01 Apr 2020, 17:50
Data not loaded 1 April
Why do we have to do this with every service provider? Seriously, the 1st of the month is almost over and my data is still not available. Is that not breach of contract on MTN's part? My bank acc is debited strictly every month, I expect my data to be available
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MTN South Africa's replyOfficial
02 Apr 2020, 08:02Good day Peter S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your invoice date is the 11th of every month. This means that you will receive your new data on the 12th of every month and not the 1st.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your invoice date is the 11th of every month. This means that you will receive your new data on the 12th of every month and not the 1st.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply02 Apr 2020, 08:02
Official
Good day Peter S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your invoice date is the 11th of every month. This means that you will receive your new data on the 12th of every month and not the 1st.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your invoice date is the 11th of every month. This means that you will receive your new data on the 12th of every month and not the 1st.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,