YN
Yolande N
1 reviews | Active since Feb 2016
25 Feb 2016, 08:27
Data not being credited
I have a Prepaid contract with MTN and this is the second month in a row where MTN has not credited my data. Upon investigation, I was advised that they will look into it and credit my data within 5 working days. I have since had to pay for additional data costing me unnecessary money and frustration.<br> It is unacceptable that I have to wait for 5 working days to get what is overdue to me.
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MTN South Africa's replyOfficial
27 Feb 2016, 18:41Hello Y12345,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that you have been provisioned with 100 Anytime Minutes + 200 SMS's on the 21st of January and February. We have logged the request to provision the 500MB, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that you have been provisioned with 100 Anytime Minutes + 200 SMS's on the 21st of January and February. We have logged the request to provision the 500MB, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply27 Feb 2016, 18:41
Official
Hello Y12345,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that you have been provisioned with 100 Anytime Minutes + 200 SMS's on the 21st of January and February. We have logged the request to provision the 500MB, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that you have been provisioned with 100 Anytime Minutes + 200 SMS's on the 21st of January and February. We have logged the request to provision the 500MB, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,