1 reviews | Active since Feb 2016
Data not being credited
This is the second complaint from me regarding the same subject. MTN hasn't credited my contracted data for Jan & Feb initially. Eventually after continuous calls and reference upon new reference, I was credited one months worth. I have been phoning (and cut off more times than I care to remember) and receiving yet again reference upon reference, having to wait another 2-3 working days every time. I am sick and tired of the incompetence at MTN. I do not want another \we apologise for the inconvenience\" response from MTN - I WANT SOMEONE TO PHONE ME BACK AND DO SOMETHING ABOUT THIS. I REFUSE TO HOLD ON FOR AGES, ONLY TO BE CUT OFF AGAIN AND REPEAT THE SAME SECURITY QUESTIONS, ONLY TO BE CUT OFF AGAIN!!! HOW PATHETIC CAN YOU BE?"
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the bundle you didn't receive. The credit of R105 will reflect on your MTN account within 48working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the bundle you didn't receive. The credit of R105 will reflect on your MTN account within 48working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
