SM
Siyanda M
1 reviews | Active since May 2016
13 Feb 2018, 13:30
Data Not Allocated (Still waiting)
I logged a query with MTN on the 29 of January to get the rest of my Data and I am still waiting for the Data After posting here, I was told that my request has been sent and the data will be allocated This morning I followed up and I was told by the call centre agent that the request has been sent to another department and there is a possibility that it could be allocated on my next billing date I have been spending money buying data even though I am paying monthly for Data Here is the ref number for the query 1- ********** 5894
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Replies (4)
MTN South Africa's replyOfficial
14 Feb 2018, 15:30Dear Siyanda,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department's management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply14 Feb 2018, 15:30
Official
Dear Siyanda,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department's management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
SM
Siyanda M's updateReviewer Update
14 Feb 2018, 15:36Thank you
Its really sad. To buy Data even though I have a contract
SM
Siyanda M's update14 Feb 2018, 15:36
Reviewer Update
Thank you
Its really sad. To buy Data even though I have a contract
SM
Siyanda M's updateReviewer Update
14 Feb 2018, 15:36Thank you
Its really sad. To buy Data even though I have a contract
SM
Siyanda M's update14 Feb 2018, 15:36
Reviewer Update
Thank you
Its really sad. To buy Data even though I have a contract
SM
Siyanda M's updateReviewer Update
15 Feb 2018, 11:29I am still waiting for feedback and data to be allocated
SM
Siyanda M's update15 Feb 2018, 11:29
Reviewer Update
I am still waiting for feedback and data to be allocated