JH
Jillian H
1 reviews | Active since May 2016
04 Oct 2016, 16:13
DATA NIGHTMARE
<p>I HAVE LOGGED SEVERAL REQUESTS WITH MTN AND THUS FAR NO JOY AT ALL...MY MONTHLY DEBIT ORDER GOES OFF WITH NO ISSUES...I CALL THE 808 NUMBER AND THE CONSULTANTS ARE MORE ANNOYED THAT I CALLED AND THAT THEY ARE DOING YOU A FAVOR FOR ANSWERING YOUR CALL.</p> <p>MY PROVISIONING DATE WAS CHANGED WITHOUT CONSULTING ME...I REQUESTED TO GET A QUOTE FOR CANCELLATION THE CONSULTANT SENDS ME AN EMAIL ASKING ME WHAT TYPE OF HANDSET IS ON CONTRACT WITH mtn.....REALY? IM SO FRUSTRATED!!!</p>
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Replies (2)
MTN South Africa's replyOfficial
05 Oct 2016, 23:10Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your provision date changed when your bill date was migrated in order to align with the bill date for the parent line for your corporate discounts. We have requested that you must be contacted by the retentions department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply05 Oct 2016, 23:10
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your provision date changed when your bill date was migrated in order to align with the bill date for the parent line for your corporate discounts. We have requested that you must be contacted by the retentions department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
JH
Jillian H's updateReviewer Update
11 Oct 2016, 21:26NO FEEDBACK OR EVEN A PHONE CALL....I GUESS MTN IS DOING ME FAVOR......
JH
Jillian H's update11 Oct 2016, 21:26
Reviewer Update
NO FEEDBACK OR EVEN A PHONE CALL....I GUESS MTN IS DOING ME FAVOR......