1 reviews | Active since Feb 2015
data needs to be reimbursed
On The 20th December 2014, I did an upgrade on my cellphone package. My new package offered 3GB Daytime data & 3GB FREE night express data. I don't know how, but it turned out that for the first 2months I didn't get my night express data which meant I was unknowingly using my daytime data. After logging many calls & being told that I am not on the package I chose and signed for, I went back to the MTN Westgate branch and the ever helpful Tshepiso logged a call from her side. It took a while but eventually I was credited with 9GB night express data. No apology, just a credit of data I'll never use or finish. <br> What I want is to be reimbursed for the daytime data I lost during night express hours. I know there's nothing wrong with the @MTNzaService twitter handle, but yet for 3 weeks now I've gotten no response to my tweets & DMs
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
