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Octavia O
1 reviews | Active since Sept 2014
09 Jun 2018, 03:18
Data nd airtime
Good day MTN is ripping me off since May I buys 1G it last for 2 days I tried many time to call 135 mtn call operators without any help now im always on restricted background data nd when I buys airtime it's finished with been used today 08 June 18 I bought 100 airtime only made call that lasted less than 2 mins all airtime is gone tried to call operators no help , MTN can you pls explain to me what's happening or must I port to other network after 15 yrs of using your network my cellphone number ********** 345
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MTN South Africa's replyOfficial
13 Jun 2018, 14:37Thank you for bringing the matter to our attention.
We picked up that data sessions depleted you airtime . Using airtime to connect to Internet is R0. 99per MB.
Here is few tips on how you can save on data usage:
Convert airtime into data bundles using *136*2# or register on our MTNAPP (downloaded from play store) using *136# dial.
Buy weekly bundles if you are using a lot of data, they work out cheaper e,g. 1GB that lasts 30 days is R160.00 but 1GB weekly bundle is R65.00 and expires if not used after a week.
When you run out of airtime or data while connected to interment , make sure you reboot before loading airtime again, otherwise the session you were connected to will finish running and deplete airtime or data bundles.
When you are connected to internet on WIFI hot spot switch off data.
Always switch off hot spot or Bluetooth when not in use.
For further information I advise that you use a different phone so that you are able to listen to instructions on that phone and navigate on your phone at the same time phone
Warm regards
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply13 Jun 2018, 14:37
Official
Thank you for bringing the matter to our attention.
We picked up that data sessions depleted you airtime . Using airtime to connect to Internet is R0. 99per MB.
Here is few tips on how you can save on data usage:
Convert airtime into data bundles using *136*2# or register on our MTNAPP (downloaded from play store) using *136# dial.
Buy weekly bundles if you are using a lot of data, they work out cheaper e,g. 1GB that lasts 30 days is R160.00 but 1GB weekly bundle is R65.00 and expires if not used after a week.
When you run out of airtime or data while connected to interment , make sure you reboot before loading airtime again, otherwise the session you were connected to will finish running and deplete airtime or data bundles.
When you are connected to internet on WIFI hot spot switch off data.
Always switch off hot spot or Bluetooth when not in use.
For further information I advise that you use a different phone so that you are able to listen to instructions on that phone and navigate on your phone at the same time phone
Warm regards
Eunice
Complaints analyst.
Best regards,