tN
tuliswa N
1 reviews | Active since Sept 2011
19 Feb 2016, 16:19
Data Mysteriously Disappearing 4 months now
This is the last straw. I hav 2 numbers which both get 4gb ea. On my 073 21 number I had 1.1gb night express, this morning I have 300mb. MTN has a habit of mysteriously taking our data. tis is not the first time, and I have previously called into 808 regarding \ mysterious data going missing\". the best the call centre could say was\" switch of background data\". that has been done, what is the pint of paying exorbitant amounts for data nd then it goes missing? MTN needs to urgently investigate this. We are tired of MTN!!!"
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MTN South Africa's replyOfficial
24 Feb 2016, 10:26Hello nomondentobela,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that there were active internet sessions running on your device that charged on the night express bundle that you had. To minimize charges on your device you will need to restrict background running applications and disable mobile data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that there were active internet sessions running on your device that charged on the night express bundle that you had. To minimize charges on your device you will need to restrict background running applications and disable mobile data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply24 Feb 2016, 10:26
Official
Hello nomondentobela,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that there were active internet sessions running on your device that charged on the night express bundle that you had. To minimize charges on your device you will need to restrict background running applications and disable mobile data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that there were active internet sessions running on your device that charged on the night express bundle that you had. To minimize charges on your device you will need to restrict background running applications and disable mobile data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***