1 reviews | Active since Mar 2017
Data must fall
<p>I bought mtn 1GB data on tuesday the 28th the same was as i usually buy it, today on the 30th i am only left with 6mb of data. Then i decided to call mtn which i wish i didnt have to , spoke to the consultant Ziningi K**** and told me that i bought night express which i didnt according to me, then spoke to the team leader who was not much of any help as well by the name Raheesa Khan. She told me that the message i got that says "Y'ello, you've successfully loaded a 1GB bolt on data bundle" and the one "you have qualified for 50% FREE Night Express Giveback on your bundle purchase" really means that i bought 1GB of night express and they still gave me 50% of the data as night express as well.</p> <p>The team leader as a representative of MTN continued to tell me that i need to call my bank and enquire there as i bought airtime via the banking app because she cant be able to help me.... i asked her several times and she said theres nothing she can do when i bought 1GB data and it only lasted for 2days</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the 28 March 2017 1GB once off data bundle was loaded successfully and you received an additional 500mb promo bundle with 512mb Night Express bundle. Usage from then until yesterday the 29 March 2017 has been depleting from the promo 500mb. Our system has not yet updated activities for today the 30 March 2017. Please contact our Customer Care line on 173 or email *** after 24 hours to find out about the 1GB volume bundle usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the 28 March 2017 1GB once off data bundle was loaded successfully and you received an additional 500mb promo bundle with 512mb Night Express bundle. Usage from then until yesterday the 29 March 2017 has been depleting from the promo 500mb. Our system has not yet updated activities for today the 30 March 2017. Please contact our Customer Care line on 173 or email *** after 24 hours to find out about the 1GB volume bundle usage.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good day Itumeleng
As you advised, i called the customer care line and was advised that the last update on MTN's records was when i called initially the first time, the consultant was very nice however could not assist with the query
I believe that your systems are updated now as its been 4 working days
i still dont have my data even today
can you please advise accordingly.
Good day Itumeleng
As you advised, i called the customer care line and was advised that the last update on MTN's records was when i called initially the first time, the consultant was very nice however could not assist with the query
I believe that your systems are updated now as its been 4 working days
i still dont have my data even today
can you please advise accordingly.
Four months into this complaint and its finally resolved ....
All thanks to Mike Ramaboka who was of excellent service and very helpful now i have my 1gb of data back . Afterall there are people at MTN that can atleast call their client and take it upon themselves to resolve their clients queries.
Thank you so much Mike
Four months into this complaint and its finally resolved ....
All thanks to Mike Ramaboka who was of excellent service and very helpful now i have my 1gb of data back . Afterall there are people at MTN that can atleast call their client and take it upon themselves to resolve their clients queries.
Thank you so much Mike