RT
Randy T

1 reviews | Active since Nov 2014

18 Feb 2016, 09:13

Data Missing and No Outgoing Calls

So we all know that MTN has had a problem with their network, but the fact that I still get the obnoxious voice telling me I have no airtime in my account and that 1.5GB has \expired\" just ruined my whole week. Then they have the absolute GALL to invite you to take out a new contract? HA! I cancelled my contract because of exactly this pathetic level of service and your prepaid service is no better. Me, and my entire corporate portfolio will be moving to another network. <br> <br> Oh and it would be great if you stopped sending the barrage of messages after one recharges. Its very annoying, but if you paid attention to your social media pages you would know this..."

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Feb 2016, 22:26
Official
Hello Penguin12,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

The 1GB + the promotional data bundle were loaded on 2016-01-17 and the monthly bundles are valid for 30 days so any unused data cannot be carried over after the 30 days.
Please dial *130*603#ok to OPT-OUT of the recharge promotional SMSs.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,