DJ
Debbie J
1 reviews | Active since Feb 2013
12 Jan 2016, 13:19
Data Missing
I have upgraded one of my contracts in November 2015, we received the 30 GIG of FREE data and when the month expired, MTN decided to take away all my data, even though I pay for this, I can not have it. I logged a call with the call centre (***) and they said I will have feedback yesterday, when I followed up this morning, they are still busy and it take 10 working days. Firstly, this is not what I told told, secondly MTN ius in breach of the contract, as I am paying for something I am not getting. If I do not pay my account, then you will see how fast feedback is received by MTN. I WANT THIS SORTED OUT TODAY AND THE DATA WHICH I PAY FOR BE LOADED ASAP !!!
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MTN South Africa's replyOfficial
15 Jan 2016, 07:53Hello DebbieJ137,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that according to the system only 30GB was removed as it has expired on the 2015-12-06 04:41:27 no any other data was removed.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that according to the system only 30GB was removed as it has expired on the 2015-12-06 04:41:27 no any other data was removed.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply15 Jan 2016, 07:53
Official
Hello DebbieJ137,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that according to the system only 30GB was removed as it has expired on the 2015-12-06 04:41:27 no any other data was removed.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that according to the system only 30GB was removed as it has expired on the 2015-12-06 04:41:27 no any other data was removed.
Kind Regards
Nompumelelo
REQ:***
Best regards,