VW
Vicky W
1 reviews | Active since May 2013
25 Jul 2017, 20:50
Data missing
<p>I upgrade my contract on 04/07/2017 and were supposed to receive my 10GB data for the first month. It is now 2 weeks since I upgraded but still no data. I kept on phoning them but the only answer is that they are working on the problem. I have numerous reference numbers but still no data. MTN NATIONAL is really delivering terrible customer services and even poorer aftercare help. I want my data and will not pay my account until this is sorted out. It is not the first time MTN doesn't deliver on data promises. One of my references is:1- ********** 951. </p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Jul 2017, 21:49Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly be advised that we have logged a query no: REQ:*** for our system administrators to investigate and resolve your problem accordingly we awaiting for the feedback.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
MTN South Africa's reply25 Jul 2017, 21:49
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Kindly be advised that we have logged a query no: REQ:*** for our system administrators to investigate and resolve your problem accordingly we awaiting for the feedback.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,